Effective date: June 13, 2026
These Terms of Service form a binding agreement between you and Rentive Canada Ltd. Please read them carefully, including the sections on disclaimers, release of claims, limitation of liability, and indemnification, which limit our liability and allocate risk between us.
These Terms of Service (the "Terms") govern your access to and use of the websites, applications, and services operated by Rentive Canada Ltd. ("Rentive", "we", "us", or "our") (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not use the Service.
If you use the Service on behalf of a business or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to both you and that organization.
To use the Service, you must:
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Be at least 18 years of age and able to form a legally binding contract under applicable law.
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Be a resident of Canada. The Service is intended for use by residents of Canada and is not directed at individuals located in other jurisdictions.
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Not be barred from using the Service under the laws of any applicable jurisdiction, and not have previously had your account suspended or terminated by us.
Rentive is a two-sided rental marketplace that helps renters and landlords find one another. Renters create profiles describing their budget, preferences, and background; landlords list rental properties, browse renter profiles, and send time-limited connection requests to renters they wish to connect with. When a request is accepted, the parties may communicate through the Service's messaging system.
Rentive only makes introductions. We are not a party to, and have no responsibility or liability for, any lease, rental agreement, tenancy, viewing, payment, deposit, or other arrangement between renters and landlords. In particular, you acknowledge and agree that Rentive:
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is not a real estate brokerage, real estate agent, salesperson, property manager, or tenant-placement or relocation service, and does not provide real estate services within the meaning of British Columbia's Real Estate Services Act or similar legislation;
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is not a landlord, tenant, sublandlord, or guarantor, and does not own, manage, control, inspect, or endorse any property listed on the Service;
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does not act as agent for, and owes no agency, fiduciary, or advisory duty to, any renter or landlord; and
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does not provide legal, financial, tax, credit, insurance, or tenancy advice. You are responsible for obtaining your own professional advice.
Any lease or rental relationship is solely between the renter and the landlord, and is governed by the applicable residential tenancy legislation (such as British Columbia's Residential Tenancy Act) and the parties' own agreement. Each party is responsible for conducting its own due diligence, including property inspections, reference and background verification, and legal review, before entering into any agreement.
To use most features, you must create an account through our authentication provider. You agree to:
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Provide accurate, current, and complete information during registration and in your profile or listings, and keep that information up to date.
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Maintain the confidentiality and security of your account credentials, and notify us promptly at support@rentive.ca of any unauthorized access or use.
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Accept responsibility for all activity that occurs under your account, whether or not authorized by you.
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Maintain only one account per person. Creating or controlling multiple accounts to evade limits, restrictions, suspensions, or fees is prohibited.
Landlords may choose to verify their identity through our third-party identity-verification provider (currently Stripe Identity), which involves submitting a government-issued photo identification document and a self-portrait ("selfie") for automated comparison. This process is described further in our Privacy Policy.
You agree that any information you submit for verification is true, accurate, and your own. Identity verification is optional; if you decline, you may still send connection requests, but you will not receive a "verified" badge and will be shown to other users as unverified. Completion of a verification step, and any "verified" badge or label on the Service, indicates only that the relevant process was completed at a point in time. It is not a guarantee of any person's identity, character, trustworthiness, conduct, creditworthiness, or suitability, and you must not rely on it as such. We do not conduct tenant credit checks, criminal-record checks, or comprehensive background checks, and we are not obligated to do so.
When using the Service, you agree not to:
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Provide false, misleading, incomplete, or fraudulent information in your profile, property listings, identity verification, or communications, or impersonate any person or entity.
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Discriminate against any person in violation of applicable human rights legislation (see Section 7).
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Send unsolicited or unlawful commercial messages or spam, or harass, threaten, defame, stalk, or abuse any person.
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Post or transmit content that is unlawful, obscene, hateful, infringing, or that you do not have the right to share.
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Scrape, crawl, harvest, index, or extract data from the Service by automated means, or access the Service through any means other than our provided interfaces, without our prior written permission.
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Reverse engineer, decompile, interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, its servers, or any connected systems, or circumvent any security, rate-limiting, or access-control measure.
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Use the Service to violate any applicable law or regulation, or for any purpose prohibited by these Terms.
Rentive is committed to a marketplace free from unlawful discrimination. In these Terms, "Human Rights Legislation" means the Human Rights Code (British Columbia) and the equivalent human rights statute of any other Canadian province or territory applicable to a tenancy, as amended.
Landlord obligations
Landlords must comply with all applicable Human Rights Legislation when creating listings, reviewing renter profiles, sending connection requests, and selecting tenants. A landlord must not deny a tenancy, decline or refuse to make a connection request, or impose any term or condition on the basis of a protected characteristic. Under the British Columbia Human Rights Code, these include Indigenous identity, race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or lawful source of income.
In particular, a landlord must not penalize a renter because the renter's lawful income derives from social assistance, disability benefits, a pension, a subsidy, student funding, or any other lawful source. Any income- or credit-based screening must be applied consistently with Human Rights Legislation and must not have the purpose or effect of excluding renters on a protected ground.
Shared-accommodation (roommate) listings
The Service includes an optional feature that lets a landlord indicate that a listing is a room in a shared home and select a roommate by gender. Human Rights Legislation generally prohibits selecting tenants by sex or gender, but the British Columbia Human Rights Code contains a narrow exemption for shared accommodation, which can apply where the new occupant will share a kitchen, bathroom, or sleeping area with a person who already lives in the home. This feature is intended only for that situation.
If you enable this feature for a listing, you represent and warrant that one or more people already live in the home, that the renter would share a kitchen, bathroom, or sleeping space with them, and that selecting a roommate by gender is lawful for your specific circumstances under applicable Human Rights Legislation. You must not enable it for a self-contained unit or any listing that does not genuinely qualify. You are solely responsible for the lawfulness of any gender preference you set, and your indemnification obligations in Section 19 apply to any claim arising from it. Rentive provides the feature as a convenience, does not verify eligibility, and does not provide legal advice; if you are unsure whether the exemption applies to you, seek independent legal advice before using it.
Community commitment
By using the Service, every user agrees to treat all other members of the Rentive community with respect and without bias or unlawful discrimination, regardless of any protected characteristic. We may remove content and suspend or terminate any account that violates this section. Nothing in these Terms limits any right you may have under Human Rights Legislation, including the right to file a complaint with the British Columbia Human Rights Tribunal or an equivalent body.
Landlords may send time-limited connection requests to renters through the Service. Requests expire if not accepted or declined within the stated window. The following apply:
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A connection request, an accepted request, a connection, or a claim on Rentive is only an expression of mutual interest and an introduction. It is not an offer to lease, a lease, a tenancy agreement, or any legally binding rental or financial commitment.
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Any lease, rental agreement, deposit, payment, or other arrangement is solely between the renter and the landlord, who are each responsible for negotiating, documenting, and performing it in compliance with applicable law.
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Both parties are responsible for their own due diligence, including property inspections, reference checks, and legal review, before committing to anything.
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Landlords are subject to limits on the number of connection requests they may send per property per day. These and other features, limits, and time windows may change at our discretion.
The Service is funded in part by landlord subscriptions. You agree not to use the Service to circumvent our fees, limits, or these Terms, including by soliciting or arranging to take a connection made through the Service off-platform for the purpose of avoiding fees, for a period of three (3) months after you are first connected with a particular counterparty through the Service. This section does not prevent renters and landlords from entering into, negotiating, or performing an actual tenancy with one another.
You retain ownership of all content you submit to the Service, including profile information, property listings, photos, and messages ("User Content"). You grant Rentive a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, modify (for formatting and display), display, and distribute your User Content solely to operate, provide, secure, improve, and promote the Service. This licence ends when you delete your User Content or account, except for content already shared with others, retained in backups for a limited period, or that we must keep to comply with law.
You represent and warrant that you own or have all necessary rights to your User Content, that it is accurate, and that it does not infringe or violate the intellectual property, privacy, publicity, or other rights of any third party or any law.
Feedback
If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that feedback without restriction or obligation to you.
We offer optional artificial-intelligence features (for example, a "fill it in for me" tool) that use a third-party AI provider to read text you submit and suggest values for your profile or listing. These features only suggest information for you to review, edit, and confirm; you remain responsible for the accuracy of anything you save. AI output may be incomplete or incorrect, is provided without warranty, and should not be relied on as professional advice. Use of these features is optional, and you can complete every task manually. Our handling of the text you submit to these features is described in our Privacy Policy.
The Service is free for renters. Landlords may access premium features through a paid subscription. All payments are processed by our third-party payment processor (currently Stripe); we do not collect or store your full payment card details.
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Recurring charge: By subscribing, you expressly authorize Rentive and our payment processor to charge the then-current subscription fee, plus applicable taxes, to your payment method on a recurring monthly basis until you cancel.
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Automatic renewal: Your subscription automatically renews for successive one-month terms unless you cancel before the next renewal date. We will not charge you for a fixed multi-month term without your express consent.
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Cancellation: You may cancel at any time using the same online method by which you subscribed, through your billing settings, or by emailing support@rentive.ca. Cancellation stops future charges; you keep access through the end of your current paid period.
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Refunds: Except where required by applicable law, fees are non-refundable and we do not provide credits or refunds for partial or unused periods.
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Price changes: We will give you advance notice of any change to your subscription price before it takes effect. The new price applies only to renewals after the notice period. If you do not agree, you may cancel before it takes effect.
Nothing in this section limits any non-waivable right you may have under the Business Practices and Consumer Protection Act (British Columbia) or equivalent consumer-protection legislation that applies to you; where such legislation grants a cancellation or refund right, that right prevails over this section.
The Service, including its software, design, text, graphics, and the Rentive name, logo, and related marks, is owned by Rentive Canada Ltd. or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose, subject to these Terms. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service, or use our marks, without our prior written permission.
The Service relies on, and may contain links to, third-party services and websites (such as our authentication, payment, identity-verification, hosting, mapping, AI, and email providers). We do not control and are not responsible for the content, policies, or practices of any third party. Your use of a third party's service may be governed by that party's own terms and privacy policy, and is at your own risk.
We respect intellectual property rights. If you believe content on the Service infringes your copyright, please send a notice to support@rentive.ca that identifies the copyrighted work, identifies the allegedly infringing material and its location on the Service (for example, a URL), states your interest or right in the work, and provides your contact information and the date.
We will respond to copyright notices in accordance with the applicable provisions of Canada's Copyright Act, including the "notice and notice" regime. We may, at our discretion, remove or disable access to content alleged to be infringing and terminate the accounts of repeat infringers.
To the fullest extent permitted by applicable law, the Service and all content are provided on an "as is" and "as available" basis, without warranties or conditions of any kind, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement. Without limiting the foregoing, Rentive:
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does not warrant the existence, accuracy, completeness, reliability, legality, quality, safety, or suitability of any User Content, renter profile, property listing, or user;
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does not endorse or guarantee any user, and does not warrant that any verification, identity, or background process will identify past misconduct, prevent future misconduct, or be accurate or complete;
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does not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, or that any defect will be corrected; and
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is not responsible for the conduct of any user, whether online or offline, or for any interaction, dispute, transaction, or rental arrangement between users.
Some jurisdictions do not allow the exclusion of certain warranties or conditions. To the extent any such warranty or condition cannot lawfully be excluded, it applies but is limited to the maximum extent permitted by applicable law. Nothing in these Terms excludes or limits any right, warranty, or remedy that cannot be excluded or limited under applicable consumer-protection legislation.
Because Rentive only makes introductions and is not a party to dealings between users, you agree that any dispute, claim, loss, or damage arising out of or relating to your interactions, dealings, communications, tenancy, or transactions with another user is solely between you and that user.
To the fullest extent permitted by applicable law, you release Rentive Canada Ltd. and its affiliates, and their directors, officers, employees, and agents (the "Rentive Parties"), from all claims, demands, damages, losses, and liabilities of every kind (whether known or unknown, suspected or unsuspected, disclosed or undisclosed) arising out of or in any way connected with any such dispute with another user. This release does not apply to claims arising from our own fraud, our gross negligence, or any liability that cannot be released under applicable law, and it does not limit any non-waivable right you may have under applicable consumer-protection or human rights legislation.
To the fullest extent permitted by applicable law, in no event will the Rentive Parties be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service, these Terms, or your interactions with other users, whether based in contract, tort (including negligence), or any other theory, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by applicable law, the total aggregate liability of the Rentive Parties arising out of or relating to the Service and these Terms will not exceed the greater of (a) the total fees you paid us in the twelve (12) months immediately before the event giving rise to the liability, and (b) one hundred Canadian dollars (CAD $100). Because the Service is free for renters, the CAD $100 amount applies where you have paid us no fees.
Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent applicable law does not permit the limitations in this section, including for liability arising from death or personal injury, fraud, or gross negligence, those limitations may not apply to you, and nothing in these Terms limits any liability that cannot be limited under applicable law.
To the fullest extent permitted by applicable law, you agree to defend (at our option), indemnify, and hold harmless the Rentive Parties from and against any claims, demands, actions, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:
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your breach or alleged breach of these Terms or our policies;
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your User Content, profile, or property listing, including any inaccuracy or misrepresentation;
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your use or misuse of the Service;
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your interactions, dealings, or any tenancy or transaction with any other user;
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your violation of any applicable law or regulation, including residential tenancy and Human Rights Legislation; and
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your violation of the rights of any third party, including intellectual property and privacy rights.
We may assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate with us. This section does not require you to indemnify us against our own fraud or gross negligence.
You may stop using the Service at any time. To close your account or request deletion of your data, contact us at support@rentive.ca and we will take care of it. We may suspend, restrict, or terminate your access to the Service, with or without notice, if you violate these Terms, if we reasonably believe you have engaged in fraudulent, harmful, or unlawful conduct, if required by law, or if your account is inactive for an extended period. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination, including Sections 10, 13, 16, 17, 18, 19, 20, 21, 22, and 23, will survive.
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution first
Before starting any formal proceeding, you agree to first contact us at support@rentive.ca and attempt to resolve the dispute informally. We will try to resolve it with you in good faith. Most concerns can be resolved this way.
Courts
Subject to any non-waivable right you may have to bring a proceeding in the place where you reside, you and Rentive irrevocably submit to the exclusive jurisdiction of the courts of the Province of British Columbia for the resolution of any dispute that is not resolved informally. Nothing in these Terms prevents you from bringing a claim in small claims court where it qualifies, or from filing a complaint with any regulator, tribunal, or consumer-protection or human rights authority that has jurisdiction.
Changes to these Terms
We may revise these Terms from time to time. We will post the updated Terms with a new effective date and, for material changes, provide notice through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.
Electronic communications
You consent to receive communications from us electronically, including notices about the Service and your account, and you agree that electronic communications satisfy any legal requirement that a communication be in writing. This consent is given under, and in addition to, any consent required by Canada's Anti-Spam Legislation (CASL); you may withdraw consent to commercial electronic messages at any time using the unsubscribe mechanism in those messages.
Other terms
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Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Rentive regarding the Service and supersede any prior agreements.
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Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in full force.
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No waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
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Assignment: You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
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Force majeure: We are not liable for any failure or delay caused by events beyond our reasonable control.
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Consumer rights: Nothing in these Terms limits or excludes any right, warranty, or remedy you may have under the Business Practices and Consumer Protection Act (British Columbia) or other applicable consumer-protection or human rights legislation that cannot be limited or excluded by contract.
The Roommate Finder is an optional, renter-only feature that helps renters who want to share a home find one another. It is off by default. If you turn it on, you can browse other renters who are also looking, exchange messages with them, and send another renter an invitation to "combine profiles" and search together.
Combined profiles
When two or more renters combine, the Service creates a "combined profile" that presents the group's shared housing criteria (such as combined budget, number of occupants, bedrooms and bathrooms needed, and overlapping preferred areas) to landlords as a single prospective tenancy. Each member also continues to appear individually. Forming or joining a group is voluntary, you may belong to only one group at a time, and you may leave at any time; a group is dissolved if it drops below two members. A combined profile is only an expression of shared interest and an introduction. It is not a co-tenancy, partnership, joint venture, or any legally binding arrangement among the members or with any landlord, and the members are responsible for any actual tenancy and for any agreement among themselves.
Roommate preferences and demographics
To match renters, the Roommate Finder lets you provide your gender and date of birth and, if you choose, the genders and age range you are open to sharing a home with. Providing this information is your choice. These preferences reflect your own personal choice of a person with whom you will share living space. They are used only to match renters with one another. They are never shown to landlords and are never used in any landlord's selection of a tenant. Only your age, not your date of birth, is shown to other renters, and you may keep your name and photo private from other renters.
Choosing a person with whom you will share a home is generally treated differently under Human Rights Legislation than a landlord's selection of a tenant. You agree to use these preferences only for the genuine purpose of selecting someone to share accommodation with, and not to harass, demean, or unlawfully discriminate against any person. The conduct rules in Section 6 and the anti-discrimination commitments in Section 7 apply to all roommate interactions, and you must comply with Human Rights Legislation in any tenancy you ultimately enter.
No vetting; your safety
Rentive does not screen, verify, endorse, or guarantee any renter you meet through the Roommate Finder, and arranging to live with another person carries real-world risk. You are solely responsible for deciding who to contact, share information with, meet, or live with, and for taking your own precautions. The disclaimers, release between users, and limitation of liability in Sections 16, 17, and 18 apply fully to the Roommate Finder.
If you have questions about these Terms, contact us at support@rentive.ca.